We offer a wide range of primary care services. These include:
Did you know you can refer yourself for an appointment with one of the local midwives without speaking to your GP first?
You can self-refer by calling the local midwife hotline on 07787 841 986.
Midwives run antenatal clinics in Children’s Centres and GP practices close to where you live, and are often the first point of contact for pregnant women. It is important you contact your midwife a soon as possible in pregnancy so that they can plan your ongoing care with you. Your community midwife will provide all aspects of maternity care provided your pregnancy is straight forward. If problems are identified your community midwife will refer you to the hospital team but will continue to offer you advice and support as part of your care plan.
Depending on your individual needs, your care will be based either in children’s centres or GP surgeries where Midwives have a clinic, or at one of the local Antenatal Clinics in Hospital.
For further details on Local services Please Click here
External Sources for Travel Advice:
Are you going on holiday?
Ideally 6 weeks before you travel you will need to do the following:
There is a charge for some vaccines and a payment must be made before an appointment or prescription issued (payment can be made by cash at the reception).
The following charges apply:
Not all vaccines are provided by the NHS and therefore you may be advised to seek these from a private clinic.
We recommend that you look at the above websites before you attend your appointment www.nathnac.org or www.fitfortravel.nhs.uk
Some local pharmacies now also provide travel services-please check with your local pharmacy if they provide this service.
There is further information about countries and vaccinations required on the links below:
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Please enquire with the clinician who ordered the tests how you will get your results. Test results can take between 5 to 10 working days. You can view your results online by signing up to Patient Access (see online services)
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
The next time you visit the surgery ask for an Online Access Form or download and complete it ahead of your visit, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
or follow this link for:
Ferryview Health Centre: https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=40417
Holburne Road Surgery: https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=108734
We are committed to providing the highest standard of care. If you would like to give us your feedback about your experience we would be pleased to hear from you. Your COMPLIMENTS, COMMENTS, COMPLAINTS and SUGGESTIONS really help us to improve the service we provide.
You should be treated with courtesy, respect and dignity at all times. We want to assure you that making a complaint will not harm or prejudice the care that you, or the person you care for, are given.
This leaflet explains how to make a comment or complaint about your care and treatment, what we will do after receiving your feedback and what you can do if you are not happy with our response.
Please complete the attached Compliments and Complaints Form and give it at our receptionist. You can also contact our Compliments and Complaints Administrator, Mrs Julie Eschalier on telephone number 020 8319 5470 or write to her at Valentine Health Partnership, 25, John Wilson Street, Ferryview Health Centre, Woolwich SE18 6PZ.
All compliments and complaints will be acknowledged within 3 working days of receipt. In most cases, you will receive a final response within 25 working days or you will be informed of any delay. Our response will include details of what to do if you remain dissatisfied.
You may prefer to make a complaint directly to NHS England if you do not wish the practice to investigate your concerns.
NHS England, PO Box 16738, Redditch, B97 9PT.
Tel: 0300 311 22 33
Please do not complete our compliments and complaints form if you are asking NHS England to investigate.
HELP AND ADVICE: The NHS provides free advice and support for complaints.
For residents of the London Borough of Greenwich:
Voiceability on 0300 330 5454
For residents of the Borough of Bexley:
ADVOCACY for All on 0845 832 0034
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