To book at either our surgeries, please call us on 020 8319 5400. Our lines are open from 08:00 to 18:30 Mondays to Fridays.
Pre-bookable appointments can be booked with your usual Doctor or Nurse up to 2 weeks in advance via telephone, face-to-face or Online (signing up for Patient Access by clicking here)
If your condition is non-urgent you should book a routine appointment. We aim to make this within reasonable time frames, but this may vary depending on seasonal changes in demand. You may have to wait longer if you want to see a particular GP.
Our reception staff will ask about the nature of your problem so they can direct you to a clinician who specialises in the area of your need. If you prefer not to disclose this or if you feel this is personal you may advise our reception so and they will help you make a choice, bearing in mind though that some matters are better dealt with by our extended clinical team of nurse prescribers, practice nurses, health care assistants, clinical assistants, health visitors or nursery nurses rather than the doctors.
Please tell us if you wish for someone to accompany you during an examination or to a private room to discuss any matters. Remember that test results can only be given to the patients directly. If you have difficulties in communication or need interpreters arranged in your language, please advise us at the time of booking. Our appointments times are based on our clinicians dealing with one or two problems in one appointment.
A common reason for GP's running late is that some patients do not attend on time. Please note, you may not be seen if you are more than 10 minutes late for your appointment. If you are late for your appointment you may have to wait until the end of surgery to be seen or you may have to rebook, this will be at the clinician's discretion and is to ensure we run our appointments on time.
Same Day /Urgent Appointments/ Walk-In
If you feel that you need to see the doctor urgently please note we offer a Walk-in and Wait Clinic for registered patients, Monday to Friday at the Ferryview Health Centre.
This clinic is a "one problem only" service and runs from 08:00-11:00 am or until we reach the maximum number of patients
In addition, we also offer a telephone triage system for acute and emergency problems. You will be asked for a few details regarding your problem and you will get a telephone call back from our duty doctors. You will then be offered advice or an appointment with a doctor depending on the nature of the problem.
Please also note during Walk-In or Duty Call Back clinicians will not able to deal with:
- Requests for repeat medication
- Requests for extension of medical certificates
- Requests for re-referrals
- Any medical reports or letters
- Proof of attendances for school/work
- Immunisations/travel vaccinations o
If you need help with the above issues please contact reception
In true or life-threatening emergencies please ring 999 and ask for the London - Ambulance Service.