We are committed to providing the highest standard of care. If you would like to give us your feedback about your experience we would be pleased to hear from you. Your COMPLIMENTS, COMMENTS, COMPLAINTS and SUGGESTIONS really help us to improve the service we provide.
You should be treated with courtesy, respect and dignity at all times. We want to assure you that making a complaint will not harm or prejudice the care that you, or the person you care for, are given.
This leaflet explains how to make a comment or complaint about your care and treatment, what we will do after receiving your feedback and what you can do if you are not happy with our response.
Please complete the attached Compliments and Complaints Form and give it at our receptionist. You can also contact our Compliments and Complaints Administrator, Mrs Julie Eschalier on telephone number 020 8319 5470 or write to her at Valentine Health Partnership, 25, John Wilson Street, Ferryview Health Centre, Woolwich SE18 6PZ.
All compliments and complaints will be acknowledged within 3 working days of receipt. In most cases, you will receive a final response within 25 working days or you will be informed of any delay. Our response will include details of what to do if you remain dissatisfied.
You may prefer to make a complaint directly to NHS England if you do not wish the practice to investigate your concerns.
NHS England, PO Box 16738, Redditch, B97 9PT.
Tel: 0300 311 22 33
Please do not complete our compliments and complaints form if you are asking NHS England to investigate.
HELP AND ADVICE: The NHS provides free advice and support for complaints.
For residents of the London Borough of Greenwich:
Voiceability on 0300 330 5454
For residents of the Borough of Bexley:
ADVOCACY for All on 0845 832 0034